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Why you can trust SimpleUtility

We compare current utility providers to help you make the best decision for your needs and location.

How we make money

HOME WARRANTY

Protection Every Home Owner Needs

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Frequently asked questions?

What does a home warranty cover, and what are the limitations?
"A home warranty, in essence, protects you from unexpected repair or replacement costs for major home systems and appliances. It covers things like your HVAC, plumbing, electrical systems, and appliances like your refrigerator or dishwasher. However, it's crucial to understand the limitations. Warranties typically have coverage caps, and pre-existing conditions are generally excluded. We'll thoroughly explain the specifics of each plan, so you know exactly what's covered and what isn't."
Is a home warranty worth it, especially if I have homeowner's insurance?
"That's a very good question, and one many homeowners ask. Homeowner's insurance covers damage from events like fires or storms, while a home warranty covers breakdowns due to normal wear and tear. If you have older appliances or systems, or if you want peace of mind against unexpected repairs, a home warranty can be a valuable investment. We can help you weigh the pros and cons based on your specific situation."
What's the process for filing a claim, and how quickly can I expect repairs?
"We strive to make the claims process as seamless as possible. You'll simply contact our customer service team, and we'll connect you with a qualified service technician. The technician will diagnose the issue and, if covered, perform the necessary repairs or replacements. We prioritize quick response times, and we'll keep you informed throughout the process. The time it takes for repairs can vary depending on the issue and technician availability, but we always aim for prompt service."
What are the upfront costs and monthly fees for different home warranty plans, and are there any hidden fees?
"We believe in transparent pricing. We'll provide you with a clear breakdown of all costs upfront, including the plan's premium, service fees, and any optional add-ons. We offer a variety of plans to fit different budgets and needs. We are dedicated to no hidden fees. So you can trust the price you are given."
Can I choose my own service technician, or do I have to use the ones provided by the warranty company?
"Generally, home warranty companies have a network of pre-approved service technicians. This helps ensure quality and consistency. However, in some cases, you may have the option to use your own technician with prior approval. We will provide you with the specifics of the plan you choose."
What happens if my appliance or system can't be repaired, and how does the replacement process work?
"If your appliance or system is deemed unrepairable, we'll arrange for a replacement, subject to the terms and conditions of your plan. We'll work with you to find a suitable replacement, and we'll handle the logistics of getting it installed. Keep in mind that replacement coverage may be subject to coverage caps and limitations outlined in your contract."
Why should I go through SimpleUtility when I can just sign up with [Carrier Name] directly?
That's a fair question! While you absolutely can sign up directly, SimpleUtility offers several key advantages. We act as your single point of contact for multiple home services. This means:
  • Simplified Management: One place to manage multiple utilities, reducing the hassle of dealing with various providers.
  • Expert Guidance: We help you navigate the complexities of different providers and plans, ensuring you get the best fit for your needs and budget.
  • Exclusive Deals: Because of our partnerships, we often secure exclusive deals and bundles that you might not find going directly.
  • Hassle-Free Setup: We handle the coordination and installation, saving you time and stress.
Does SimpleUtility charge extra for its services? Will I end up paying more? I see a $1.15 surcharge.
"Our goal is to save you time and simplify your home services. We do apply a small $1.15 surcharge to each of your services. This surcharge helps us maintain our platform, provide expert customer service, and continue to negotiate those exclusive deals for you. Even with this small surcharge, we often find our customers save money by avoiding the time it takes to research and set up each service individually, and through the exclusive deals we secure. We are transparent about all fees, and we'll always present you with clear pricing information."
What if I have issues with my service? Will SimpleUtility handle customer support, or will I still have to contact the carrier?
"We're here to simplify your life. For many common issues, you can contact our dedicated customer support team, and we'll handle the communication with the carrier on your behalf. We act as your advocate, ensuring your concerns are addressed promptly and effectively. In some situations, we may direct you to the carrier's specialized support, but we'll always provide guidance and assistance."
How does SimpleUtility choose which carriers to partner with? Are you just pushing the most expensive options?
"We carefully select our carrier partners based on their reputation, reliability, and service quality. We prioritize providers that offer competitive pricing and excellent customer service. We work with a variety of carriers to provide you with a range of options, ensuring you can find the best fit for your specific needs and budget. We are dedicated to providing you with the best options."
I'm worried about sharing my personal information with a third-party company. Is SimpleUtility secure?
"We understand your concerns about privacy and security. We take data protection very seriously. We use industry-standard security measures to protect your personal information, and we comply with all applicable privacy laws. We are transparent about how we collect and use your data, and we will never share your information without your consent."
What happens if I move? Can SimpleUtility help me transfer my services to my new address?
"Absolutely! We can help you transfer your existing services to your new address or set up new services if needed. We'll handle the coordination with the carriers, ensuring a smooth and seamless transition. We can also help you find new providers in your new area if necessary."